You can can withdraw from a distance sales contract within 14 (fourteen) days after you received the products. The product that you intend to return must be unused, in original and undamaged packaging with labels. The buyer is responsible for the product to be in the same condition in which it was received, i.e. the product must be free of tobacco, perfume or other odours, as well as without makeup or other stains and substances.
To exercise the right of withdrawal, a receipt or invoice must be retained.
If the product you’ve received is not the one you ordered or it is faulty, you can exchange the product, choose another product at price you paid or receive a refund.
The right of withdrawal cannot be applied if you've purchased:
• sex toys and aids, accessories for care and storage;
• lubricants, massage oils and gels;
• perfumes, cosmetics and hygiene products (including stimulants);
• whips and paddles, other BDSM accessories with fabric, leather, latex or silicone parts;
• latex and vinyl (PVC) clothing;
• hosiery (stockings & tights), net dresses, catsuits, bodysuits, underwear, and also lingerie sets – only if the sealed bag with panties or/and stockings is opened;
• wigs;
• sets which includes the aforesaid items.
To confirm whether you can return or exchange your purchase, please email your query at info@2sexy.lv. Or make a refund request on the order page.
Returns and exchange
We want your 2SEXY shopping experience to bring you a lot of joy and satisfaction.
If you’ve received wrong or defective product, the return and exchange is free of charge. Just email your at info@2sexy.lv. Or make a refund request on the order page.
After receiving the application, during the working day, we will provide additional information on the procedure for sending the goods. The goods must be returned no later than 14 days from the date of coordination of the notification, packed in a package intended for shipment of goods: polyethylene envelope, bubble wrap envelope or cardboard box.
The goods sent or returned on grounds of defect must be cleared.
The buyer pays for the return of the goods from the rest of the countries according to the tariffs of the selected postal/courier company and these expenses are not reimbursed to the buyer.
When sending the product back, the parcel should be addressed: Karina Ambrosova 18.novembra 106-12, Daugavpils, LV-5417, Latvia